30-day returns
Most physical products can be returned within 30 days of delivery, unused and in original condition and packaging, with all parts included.
Cancellations
Contact us quickly at support@choosecartsale.com or +1 770-420-8800. Orders that haven't shipped can be cancelled for a full refund.
What can't be returned
- eGift cards and software codes once delivered.
- Opened supplements, patches, personal care items and pet food or supplements.
- Used, damaged or incomplete items.
- Final-sale items.
Damaged or wrong items
Tell us within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including return shipping.
How to return
- Email support@choosecartsale.com with your order number and the items to return.
- We'll send a return authorization and instructions within one business day.
- Pack the items securely and ship them with tracking.
Please wait for authorization before shipping. Unless the return is our mistake, return shipping is your responsibility and original shipping charges aren't refunded.
Refunds
After we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a little longer.
Exchanges
Return the original item for a refund and place a new order for the one you want.
Gifts
Gift items shipped directly to you are refunded as store credit. Other refunds go to the purchaser.
Contact
Questions? Contact the Choose Cart Sale team:
Phone: +1 770-420-8800
Email: support@choosecartsale.com
Mailing address: see our Contact page.